Voco Royalty Puebla Downtown By Ihg Hotel

Location is fantastic, right by the Zócalo. The shower had low water pressure .

Perfect location right at Zocalo, with valet parking. Free breakfast with great choices. Spacious and clean room. English speaking front-desk staff is always available.

Old room facility. No air conditioning in room, and no mesh screening over windows. Feel hot in room, but when the window was open, it was bit noisy outside and risked letting in mosquitos.

Front office and bar/restaurant staff friendly & courteous. The room (a Junior Suite, overlooking the Zocalo) was spacious and quite well appointed. Everything was clean, and everything worked. Location is great, and although the room was overlooking the Zocalo, street noise at night was negligible.

wonderful rooftop terrace view, perfect for drinks while overlooking the cathedral at night with a fantastic location in downtown

Amazing location and beautiful rooftop terrace.

We got a room on the first floor, right over the restaurant, with windows looking out on the Zocalo. Fantastic window view and a great location if you want to explore the historic centre of Puebla. The room was clean, although not very modern - it had a "vintage" feeling to it. The breakfast buffet, included in the price of our stay, was moderately diverse and the dishes tasted ok.

The view from the room was great, but the noise from the restaurant/traffic during the night is really bothersome - we should have taken the room on the 3rd floor we were offered as second choice. The wi-fi reception in the room was useless - the connection was constantly breaking. To actually use the internet, we had to go to the lobby.

People were always helpfull and diligent to help. The rooms were clean and with enough space. The location excellent. Price was convenient. It offered buffet breakfast.

Does not have aircondinioting in the rooms. The iron and the hair dryer had to be asked for with the concierge (but it was ok).

Excellent quality sheets made for a cozy sleep despite the room issues. Enjoyed a fantastic view from the rooftop bar while listening to live mariachi music.

Rooms felt cramped with some lacking windows, presenting a claustrophobic vibe. Additional costs for amenities felt deceptive, like valet parking in a restricted area and tiered breakfast options.

The front desk people and other service employees were all very helpful and polite!

I liked everything

I enjoyed the view from my suite... The preparations for easter were especially interesting. The staff were very helpful and the breakfast was delicious. The best location for a first time visit to puebla!!

I was dissapointed with the suite. The furniture was average and 3 beds made it feel like a dormitory.

The rooftop bar's fine views of the cathedral and zocalo at night are lovely, making for a magical evening experience.

The location with window that opened to the Zocalo. The cathedral and Zocalo were beautifully lit in the night.

The hotel was also noisy because of it's location on the Zocalo. There were demonstrations both mornings.

The breakfast offered was exceptionally nice with Mexican fare and beans, as for instance. New-fashioned room, that also was huge with a view. The location was unbeatable for walking around a vibrant public square.

The location right by the Zócalo made exploring the city effortless. I loved having a clean room with a fine view of the cathedral. The rooftop restaurant offered fantastic panoramic views, especially at night. The shower had low water pressure, disappointing. Staff seemed uninterested during check-in and weren't very cute throughout my stay. I expected more warmth from a place like this. At checkout, they inspected the room thoroughly and charged me for a washcloth with makeup marks. Despite these issues, I appreciated the cleanliness and that I could enjoy late-night drinks on the rooftop, surrounded by beautiful scenery.

great location in the centro

very noisy, glad I brought earplugs

The room had two windows with a small balcony overlooking the zocalo and it was perfect for watching people go by and listen to the music from different restaurants while enjoying a glass of wine.